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  Main page :: Customer Service

Customer Service

Return/Exchange Policy

OUR RETURN / EXCHANGE POLICY


Thank you for giving italsuit.com the chance to serve your clothing needs. We hope you enjoy our fine selection of quality mens wear. Over 20 years, italsuit.com has been providing quality mens wear at great prices. It has been our pleasure serving your clothing needs.

   
Any item purchased from
italsuit.com that fails to live up to your satisfaction may be returned within 15 days after you receive the item for exchange or full refund, providing that the garment has not been tailored and/or worn, with the original tags attached to the item(s). Please let us know and we will provide you shipping label to send the item back.

Note : You have to send the item back yourself for below cases : (we will not provide return label)

1. items purchased on sale. Specially from the blow out sale category.

2. items purchased with coupon codes with special discounts.

3. We have sent you you the right item, but for some reason you changed your mind and you want to exchange it with something else.

4. All international order.

You pay for the shipping to send the item / items back , and we pay for the shipping to send you the exchange.

     

Please send an email to info@italsuit.com  

     

(PLEASE DO NOT CALL). In your email please make sure to include your First and Last Name, Address, Order Id #, Tel # and your Message. We will email you back the shipping label. 

Meanwhile print this form, fill it up and put it inside your box when sending it back.


 

International Purchase:

Please click here to view the details for return and exchanges for International orders.

Note: The international freight cost does not include the custom taxes and duty. We don't have any control of that. Custom duty or tax is additional cost  you may have to pay at your end.

If you need to exchange the item, you have to send it back, and you have to pay for the shipping for the exchange.

 

      

 

 
 
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